Danny's Automotive interview transcript

We were terrible on the phones. Not because of lack of training, not because of lack of caring, not any of those things.

Honestly, if we had customers at the counter, a lot of our phone calls got missed. And we would call customers back and they'd say, "Hey, we already found somebody else to do it." So we missed that opportunity.

Mornings especially were chaotic for us. We were missing phone calls without having any kind of reference on who called or how to get back to them. We were just relying on they would call back, hopefully.

I have customers at the counter, so I'm having to already talk to the customer that's on the phone, and the customer at the counter is having to wait.

Phone time is huge, because you think five minutes here, ten minutes there doesn't really add up to a lot when we're talking about phone calls. But in a day it can take up to four hours of time. And you spread that across two people, I mean, that's a whole day. And that's just on the phone.

First week with Vigoris Inbound, with Lauren, we were super impressed with Lauren. Reason being is she didn't miss a beat. She stepped in just like a seasoned pro. She knew all the details of our shop. She knew all of our pricing. She knew our hours. She knew what makes and models we worked on.

It was like having a new employee that you didn't have to train. She was ready to go out of the box.

I was able to focus more on the tickets that we currently had open and the customers that I had in the office, rather than being on the phone for minutes at a time trying to book a single appointment.

She answers every single phone call that comes to the shop. She is the first point of contact. When you call this shop, she is the first person you talk to.

I'd say 50% of the phone calls that we used to take care of, actually maybe even 60, 65% of the phone calls we used to take care of, we don't take care of anymore. Lauren does that.

Since we started with Vigoris Inbound, what we've noticed in the numbers is the closing on bookings have gone up tremendously. I would say we went from maybe a 30 to 35% closing rate up more than 50%. And that was within a couple weeks, honestly.

The booking rate right now is pushing 70. 70 percent.

Lauren doesn't sound robotic. She sounds like a real person. I've even had customers say, "Hey, yes, so I was talking with you on the phone and you helped me book my appointment."

We did have a couple of customers come in and actually look for Lauren, which was just super cool to hear. And then we explained that Lauren was actually our AI receptionist, and they were just kind of blown away by it.

Are there other products out there like this? Absolutely. But I think where that comes in is the quality of the product. It sounds like a robot. It can't answer everything that Lauren answers. You're constantly being handed off every other question because it doesn't have the capability of answering those. It can't book an appointment. It can take your name and number, and someone will call you back. I think that's the real frustration of people thinking that that's actually AI, when really it's just a fancy voicemail. Lauren is fully integrated.

She's really good about taking messages. And if there is a thick accent, or if the customer is deaf, which we've had, she then transfers that call to the office so that we can handle it accordingly.

Lauren has all the information that our office has, and honestly, then some. Sometimes I don't have the full schedule in front of me, but Lauren does. And I'm not after hours. I don't work 24/7. Lauren does.

Lauren is another employee. Cost-wise to another employee, it's a fraction of that cost.

When it comes to Lauren, Lauren never takes a break. She never has a day off. She's never off for the holidays, weekends or nights. She's constantly there, and she's a fraction of the cost of what it would cost you to pay an employee. So for me, there's no better alternative than that, especially with the outcome that she provides.

AI is a tool for individuals to use to help accomplish more things in a day. Things that we physically can't accomplish in a day.

Lauren was the answer. She changed it tremendously. We're now great on the phones.

You're not going to find anything better than Vigoris Inbound and Lauren. You're just not. I'm fully convinced that you're not. I've tested, demoed, looked into different variations of this, and there are some things out there that people are currently doing, but it is nothing like Lauren.

She's custom, and that's the beauty of it. Most of the things that you see out there are very cookie-cutter. It's a one-size-fits-all, and we all know how that works out. This is custom for me. It'll be custom for you.

Do it now.