Vigoris Inbound Privacy Policy

This policy explains what Vigoris Inbound and the vigoris.ai website collect, how we use it, and your choices.

These pages cover Vigoris Inbound and vigoris.ai only. Policies for all Vigoris Labs products are at vigorislabs.com/privacy and vigorislabs.com/terms.

"We" means Vigoris Labs Legal entity name to be confirmed, Midland, Texas Address to be confirmed. "Clients" are businesses that use Vigoris Inbound, our AI phone receptionist. "Callers" are people who call or chat with a client's business.

What we collect

Book a Call requests: the name, business, email, phone and details you enter on our form, used to contact you about your request.
Website chat: messages you type into the chat on vigoris.ai or on a client's website.
Calls: caller phone numbers, names, reasons for calling, and appointment details.
Call transcripts, summaries and recordings: we record every call and keep the recording, a transcript and a summary, which the business can play back and read in its dashboard.
Client setup data: business hours, services, prices, calendars and answers the receptionist should give.
Basic website data: browser type and pages visited.

How we use it

To answer and route calls, book appointments, send call summaries to the business by text and email, send booking confirmations and reminders to callers, follow up on Book a Call requests, and support and improve Vigoris Inbound. Each client's data is kept separate and shown only in that client's dashboard.

We don't sell your data

We don't sell personal information, and caller phone numbers are never used for marketing.

Service providers

Twilio (calls and texts), ElevenLabs (AI voice), Google Calendar (bookings), Quo (business phone), Supabase (database), Vercel (hosting) and Resend (email). Data is hosted in the United States. We may disclose information if the law requires it.

SMS terms

When you or a caller agrees to receive texts, such as booking confirmations, reminders or replies to your request, message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of purchase. We do not share or sell mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are shared only with providers that deliver the messages.

AI disclosure

Each business decides whether its receptionist announces it's an AI. It never claims to be human.

How long we keep data

We keep call data while the client's account is active. When a client leaves, they can export their data, and we delete it within Retention period to be confirmed. Book a Call requests are kept as long as needed to follow up Retention period to be confirmed.

Security

Encryption in transit, access controls that keep each business's data separate, and reputable US hosting. No system is perfectly secure.

Your choices

Email chris@vigorislabs.com to see, correct or delete your information. Callers should contact the business they called first; we'll help it respond.

Children

Vigoris Inbound is for businesses and isn't meant for children under 13. We don't knowingly collect their information.

Changes

We'll update the date at the top and email clients about big changes.

Contact

Vigoris Labs Legal entity name to be confirmed, Midland, Texas Address to be confirmed
Email: chris@vigorislabs.com